Delivery & In-store Pickups
At Tobmarc.ca, we strive to provide the best home delivery service by partnering with reliable, professional delivery teams.
Covid-19 Contactless Instore Pick Ups and Other Delivery Options
For those who do not wish to have anyone enter their homes, many delivery partners are offering contactless threshold delivery instead. The product will be placed at your front door, porch, or garage. Photos of the delivery will be taken, and the team will communicate with you when the delivery is completed. Please contact our customer team to request this delivery option.
Scheduling Your Delivery
Once your order is complete, you will receive an order confirmation email which will specify your estimated delivery date(s). We'll contact you if this date changes for any reason. We'll contact you or send you an email to confirm the date and the name of the delivery provider.
Please contact our Customer Care team at least 24 hours before your delivery date if you would like to make any changes.
Receiving Your Delivery
To help protect you from theft and fraud, we require the person listed on the order be on hand, show valid government-issued photo ID and provide their matching signature at the time of delivery. If the purchaser (credit card holder) is NOT going to be home at the time of delivery, please notify us in advance. If you're having your product delivered somewhere else, or you'd like to have someone else receive it for you, we'll need to confirm those details with you at least 24 hours prior to delivery.
The dispatch team will contact you the day before or morning of delivery to advise the time. Regrettably, due to the volume of deliveries that must be routed each day, it is impossible to give exact times.
Please ensure your driveway and walkways are cleared to accept the delivery (i.e. snow & ice). As well please clear the path inside your home to the area where your purchase is to be placed.
We request all our customers to please inspect their order upon receipt for any visible signs of packaging damage, product damage, incorrect product or missing parts before signing the proof of delivery document and before assembling the product. If any damage is found, please specify these issues on the proof of delivery before signing for the order.
Any damages or missing pieces must be reported within 72 hours of delivery by contacting our customer care team via email. When reporting a damage, please include photos as well as a detailed description of the issue.